Complaints, Comments & Feedback

YMCA South Molton is committed to delivering a high quality service for our service users, supporters and stakeholders.

If you are unhappy or dissatisfied with any area of our work, please get in touch and tell us about it. Your feedback allows us to improve our services for the future.

We aim to:

·         Provide a fair complaints procedure which is accessible, simple and clear to use

·         Investigate all complaints in a timely and thorough manner, responding to you within 5 working days

·         Resolve complaints and restore relationships between the organisation and the complainant

We promise to:

·         Treat all complaints seriously

·         Treat the complainant with respect and fairness

·         Treat the complaint with understanding and sensitivity

We adhere to the Fundraising Promise as laid out by the Fundraising Regulator which can be viewed here.

How to complain to YMCA South Molton

Complete our online contact form on this page

Email us: office@ymcasouthmolton.org.uk

Call us: 01769 579547 

If you don’t feel the complaint has been resolved:

We will pass your complaint to our Joint Executive Leadership Team and if your complaint is Fundraising & Direct Marking related we will ask you to contact the Fundraising Regulator:

2nd Floor, CAN Mezzanine

49-51 East Road

London, N1 6AH

0300 999 3407

www.fundraisingregulator.org.uk